Question 1

What are SARMs?

Accepted Answer

Selective Androgen Receptor Modulators (SARMs) are a class of compounds that bind to androgen receptors in certain tissues with varying degrees of selectivity. They are designed for research purposes only and are not intended for human consumption.

Question 2

Are your products In-house tested?

Accepted Answer

Yes, all our products undergo rigorous In-house testing by independent laboratories to ensure purity and quality. Certificates of Analysis (COA) are available upon request.

Question 3

How should I store my products?

Accepted Answer

Most products should be stored in a cool, dry place away from direct sunlight. For optimal stability, many products should be stored at -20°C, protected from light. Specific storage instructions are provided on each product page.

Question 4

What is the shelf life of your products?

Accepted Answer

The shelf life varies by product, but most of our products have a shelf life of 2-3 years when stored properly according to the recommended storage conditions.

Question 5

Do you provide Certificates of Analysis (COA)?

Accepted Answer

Yes, we provide Certificates of Analysis for all our products upon request. These certificates verify the purity and identity of our research compounds.

Question 6

What is the difference between peptides and SARMs?

Accepted Answer

Peptides are short chains of amino acids that can have various research applications, while SARMs (Selective Androgen Receptor Modulators) are compounds that selectively bind to androgen receptors in specific tissues. Both are used for different research purposes in laboratory settings.

Question 7

What are your shipping times?

Accepted Answer

We offer 2-day shipping within Australia and New Zealand, and 10-day worldwide shipping to most countries. All orders are processed within 1 business day.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. Please note that some countries may have restrictions on importing research chemicals. It is the customer's responsibility to ensure compliance with local laws and regulations.

Question 9

Is my order discreet?

Accepted Answer

Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is important to us.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe.

Question 11

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can also track your order by logging into your account and viewing your order history.

Question 12

Do you offer free shipping?

Accepted Answer

We offer free shipping on orders over $200 within Australia and New Zealand. International shipping rates vary depending on the destination.

Question 13

What is your return policy?

Accepted Answer

Due to the nature of our products, we do not accept returns or offer refunds once an order has been shipped. If there is an issue with your order, please contact our customer support team to discuss a possible resolution.

Question 14

What if my order is damaged or incorrect?

Accepted Answer

In the rare event that your order arrives damaged or is incorrect, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve the problem promptly.

Question 15

Can I cancel my order?

Accepted Answer

Orders can be canceled within 1 hour of placement. After that, we begin processing orders and cannot guarantee cancellations. Please contact our customer support team as soon as possible if you need to make changes.

Question 16

How do I track my order?

Accepted Answer

You can track your order status by logging into your account and viewing your order history. Once your order ships, you will receive a tracking number via email.

Question 17

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. However, creating an account allows you to easily track your orders, view your order history, and save your shipping information for future purchases.

Question 18

How do I reset my password?

Accepted Answer

You can reset your password by clicking the 'Forgot Password' link on the login page. An email will be sent to you with instructions on how to create a new password.

Question 19

Is my personal information secure?

Accepted Answer

Yes, we take data security very seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent.

Question 20

Are your products for human consumption?

Accepted Answer

No. All products sold on this website are strictly for laboratory research purposes only. They are not intended for human consumption, veterinary use, or any other application outside of a controlled laboratory setting.

Question 21

What safety precautions should I take?

Accepted Answer

Always use appropriate laboratory safety equipment including gloves, lab coat, and safety glasses. Work in a well-ventilated area or under a fume hood if necessary. Avoid contact with skin, eyes, and clothing, and wash hands thoroughly after handling.

Question 22

Do you provide Material Safety Data Sheets (MSDS)?

Accepted Answer

Yes, Material Safety Data Sheets are available for all our products upon request. These documents provide important safety information for handling our research compounds.

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